Refund policy
Quiet Compass Press (“we,” “us”) creates both digital products and made-to-order printed products. Because of the nature of these items, our refund rules differ by product type.
1) Digital Products (Instant Download)
All digital purchases are final sale and non-refundable once delivered (download link sent and/or file accessed), because digital items cannot be returned.
That said, if you experience a technical issue (for example: the file won’t download, is corrupted, or you received the wrong file), contact us at support@quietcompasspublishing.com within 7 days of purchase and we will:
- resend your download link, and/or
- provide the correct file, and/or
- help troubleshoot access.
2) Printed Products (Made-to-Order)
Printed passports are made to order. Because they are produced specifically for you, we do not accept returns or exchanges for:
- change of mind
- ordering the wrong format (Digital vs Printed or Booklet vs. Spiral)
- ordering the wrong quantity
- accidental duplicate orders
However, if your printed order arrives damaged, misprinted, or defective, we will make it right.
To request a replacement:
Email support@quietcompasspublishing.com within 7 days of delivery with:
- your order number
- a photo of the issue and the packaging
- a brief description of the problem
If approved, we will send a replacement at no additional cost. In some cases, we may offer a refund if replacement is not possible.
3) Bundles (Printed + Bonus Digital)
Bundles include a physical item plus bonus digital access.
- The digital portion is non-refundable once delivered.
- If the printed item arrives damaged/defective, we will replace the printed item per the policy above.
4) Shipping Issues / Lost Packages
If tracking shows your package was delivered but you can’t locate it, please first check with household members, neighbors, and your local carrier. If you still can’t find it, contact us and we’ll help you file a carrier claim where applicable.
If a package is returned to us due to an incorrect address provided at checkout, the customer is responsible for any reshipping costs.
5) Cancellations
Because printed items enter production quickly, printed orders cannot be canceled once processing begins.
Digital orders cannot be canceled after purchase because access is delivered automatically.
6) Chargebacks & Payment Disputes
If you have an issue, please contact us first at support@quietcompasspublishing.com so we can resolve it quickly. Unauthorized chargebacks may result in loss of access to digital products and the ability to order in the future.
7) Contact Us
Questions? We’re here to help.
Email:support@quietcompasspublishing.com