Shipping policy

Quiet Compass Press (“we,” “us”) offers digital downloads and made-to-order printed products. Please review the shipping details below.

Digital Delivery (Instant Download)

Digital products are delivered via email immediately after checkout (download link / PDF access).

If you don’t see your email within a few minutes:

  • Check your spam/junk folder
  • Search your inbox for “Quiet Compass” or “My Support Passport”
  • Confirm the email address used at checkout

If you still can’t access your file, contact us at support@quietcompasspublishing.com and we’ll help.

Printed Products (US Only | Made-to-Order)

Printed passports are made to order and shipped within the United States only.

Estimated delivery timeline:

Most printed orders arrive within 2–3 weeks from the purchase date.

This timeline is an estimate, not a guarantee. Processing and carrier delays can occur during holidays, promotions, bad weather, or high-volume periods.

Bundles (Printed + Bonus Digital)

If your purchase includes printed items plus bonus digital access:

  • Digital access is delivered immediately via email
  • Printed items arrive within 2–3 weeks (estimate)

Shipping Rates

Shipping rates are calculated at checkout.

Tracking

When your printed order ships, you'll receive a shipping confirmation email with tracking.

Address Accuracy

Please double-check your shipping address before placing your order.

If an order is returned due to an incorrect or incomplete address entered at checkout:

  • the customer is responsible for reshipping costs, and
  • delivery estimates may restart once the corrected address is confirmed.

Lost, Stolen, or Delayed Packages

Once a package is in the carrier’s hands, delivery timing is managed by the carrier.

If tracking shows delivered but you can’t locate your package, please check with household members and neighbors first. If it still can’t be found, contact us at support@quietcompasspublishing.com and we’ll help you determine next steps.

Damaged Items

If your printed order arrives damaged, email support@quietcompasspublishing.com within 7 days of delivery with:

  • your order number
  • photos of the damage and packaging

And we will review and if approved, send a replacement.

Contact

Questions about shipping?

Email: support@quietcompasspublishing.com